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Upgrading for Safety and Continuity of Care

Freedom Aged Care

Case Study - Freedom Aged Care - 01

Multi-site infrastructure audits and upgrades to support safer, smarter aged care environments

Client: Freedom Aged Care

Location: Multiple sites across Victoria / Various Traditional Owner Countries

Lucid was engaged by Freedom Aged Care to audit and upgrade essential infrastructure across 11 aged care sites in metropolitan Victoria. These sites ranged from boutique residences to large-scale communities offering assisted living and support services.

Our role included compliance and condition audits across electrical, hydraulic, and fire systems — followed by design and documentation for targeted infrastructure upgrades.

 

The challenge

Freedom Aged Care needed a partner who could deliver critical upgrades across multiple sites without disrupting daily operations. Each site had different layouts, legacy systems, and infrastructure constraints — and all remained live and occupied throughout the project.

Works also needed to be carefully programmed to align with staged capital investment plans, balancing urgency, safety, and budget across the portfolio.

Our Approach

Lucid conducted detailed audits at each location, including:

  • Doncaster East
  • Berwick
  • Burwood
  • Cheltenham
  • Glen Waverley
  • Sandringham
  • Hawthorn
  • Balwyn
  • Concierge Balwyn
  • Concierge Bayside

We assessed asset condition, system compliance, and operational risk, then developed clear, prioritised upgrade strategies.

Design and documentation included site-specific staging plans to enable works within active facilities — with minimal disruption to residents and staff.

Solutions delivered

  • Multi-site audit of electrical, hydraulic, and fire systems
  • Compliance reporting and prioritised recommendations
  • Design and documentation of upgrade works tailored to live environments
  • Staged implementation planning to align with cashflow and operational needs

Outcomes

  • Improved safety and compliance across 11 aged care sites
  • Minimized disruption to residents through carefully staged works
  • Greater visibility for asset management and future investment planning
  • Strengthened infrastructure supporting Freedom’s care delivery model

Better World Impact

Aged care should never be compromised by aging infrastructure. Lucid’s work with Freedom Aged Care supports safer, more resilient environments — ensuring that residents live with dignity and that care providers can focus on what matters most.

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